Return Policy
Return & Refund Policy – Solace Haus
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
To initiate a return, please contact us at: solacehaus@gmail.com
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items not due to our error
- Items marked as final sale
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping costs are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we will resolve the issue promptly.
Contact Us
If you have any questions about your return, please contact us at: solacehaus@gmail.com